A: Southwest Security has a flexible move program to fit our customers' needs. Find the option that works best for you:
A: Southwest Security sets up moving customers with a new security system, including undisturbed monitoring service, for free. Our move program includes free equipment, free installation, free activation and free extended service. Your monthly rate will remain the same unless you choose to add additional services.
Contact Southwest Security and speak with a Move Specialist. They can assist you with transferring your monitoring service to your new location. Simply provide us with your new address, new phone number, and other contact information to begin a service transfer.
A: A Move Specialist will schedule an appointment for a technician to activate your new service within three business days. Contact Southwest Security and speak with a Move Specialist.
A: Contact Southwest Security and a Move Specialist can verify the status of your move or connect you directly to a technician for more information.
A: You will need to set up a New Owner Agreement. Please contact Southwest Security for more information.
A: Yes, but certain requirements must be met by the new alarm owners. Please contact Southwest Security to see if the new home security alarm owners are qualified.
A: Southwest Security is unable to hold or place your account on hold due to UL® requirements. However, if you are moving your service to a new location, a downtime credit may be applied to your account.
A: Yes, in most cases you can still have service without needing a traditional phone line. Southwest Security uses the latest monitoring technology and equipment, including wireless alarm panels, to meet your needs.
A: Depending upon your alarm system's compatibility with your new home, you may be able to move your current equipment with you. However, several conditions apply. For more information, please contact Southwest Security and speak with a Move Specialist .
A: Possibly. Some cities and jurisdictions require home security system owners to have an alarm permit before they will send emergency personnel to your home. To determine if your city requires a permit, contact your local city hall or county office.
A: Your local city hall or county office will have the forms you can use to apply for your alarm permit.
A: It's never been easier to sign up for a Southwest Security home security alarm system. You can call Southwest Security’s sales team at (505) 440-9025.
A: For new customers who are moving into a new home, Southwest Security offers complete home security packages starting at $39.95 per month. Each package includes a free wireless security panel with a full-color touch-screen interface plus free equipment, free installation and free extended service.
A: First, we’ll verify if your additional location is in a Southwest Security service area. If so, you will need to sign an additional Alarm Monitoring Agreement for the new installation. Monitoring rates and installation costs vary by location and situation. Please call Southwest Security for additional information.
A: Yes. Additional equipment can be purchased from your Authorized Southwest Security Dealer at the time of installation or added later to meet your security needs. (Fees and restrictions may apply).
A: No. Authorized Southwest Security Dealers can install both hardwired and wireless home security systems to meet your needs.
A: Southwest Security may be able to reprogram your existing system, as long as the previous homeowner is not contractually obligated with another alarm monitoring company. Depending on the panel type, your existing system may need to be replaced.
A: Yes, some insurance companies provide up to a 20% discount on your homeowners insurance by having a security system. Please check with your insurance company for more information.
A: When you activate your security system, alarm monitoring is a 24-hour, 7-day protection service. When one of your alarm's sensors is triggered by an event such as a break-in or environmental hazard, your alarm signals Southwest Security' Alarm Response Center. A highly trained operator will activate emergency procedures, which include contacting you and dispatching emergency services.
A: Your alarm needs a way to communicate with our Alarm Response Center. If you’re thinking about switching, you should call Southwest Security to discuss your options. We want you to be fully informed before you make the switch.
A: The technology of today offers a variety of options for your alarm to communicate:
A: Home security alarms not only help to discourage burglars from breaking into your home, but they also give you an added peace of mind. Help reduce the burden placed on police departments responding to false alarms when real crimes are being committed elsewhere.
Help prevent false alarms by following the checklist below.
A: You can make referrals through the “Refer-A-Friend” page. Refer someone to Southwest Security and we’ll send you and your friend a $50 Target gift card once their new security system is activated.